...now I'm going to have a lot more responsibility. Part of me is excited for the challenge, and glad they think I can handle it. The other part of me is screaming that I'm already swamped, and how on earth do they expect me to do more, especially something this major?
My supervisor called a meeting this afternoon to inform us that purchasing would now be in charge of all drop ships. Drop shipping is having one of our vendors ship an order directly to a customer, which we do for large orders and out of stock items if a customer needs them quickly. The drop ships used to be the responsibility of the specialized customer service department, while purchasing concentrated on ordering the stock for all of our stores.
This worked well at the time, as specialized customer service was then a part of the purchasing department. However, after Christmas the specialized people were moved back into the regular customer service department, and I guess upper management decided it made more sense to have the drop ships in the purchasing department. I completely agree with that to be honest.
So I already order for our three biggest stores...and now I'm going to have to drop ship for six on top of that. During the busiest season that means I'll easily have to be placing 70-100 orders daily. Also, I'm required to have all of the morning orders done by 11:30, and all afternoon orders by 2:45. If I miss even one I will get in trouble. After I get the orders in, I have three days to either have a tracking number or list the approximate available date in the order, where customer service can see it. Again, if I miss even one order I'll be in a lot of shit.
Did I mention this starts Monday, and I have never done this before? Plus my supervisor is off tomorrow, so basically I'm going into this Monday blind, with no training, and they expect me to handle it. To say I'm nervous would be a huge understatement.
Again, part of me is glad for the change and the added responsibility. I'm just a bit worried about it, especially when they're expecting so much and I have no training. I'm sure it will all work out for the best in the end, but I think the next couple of weeks are going to be tough, at least until I get the hang of things. Wish me luck...I'm going to need it!